Shipping, Digitial, & CUSTOM Questions
How do I request something custom?
Customs are done on a limited basis. Use the CONTACT ME page to request information or check my Instagram for the latest news on when custom orders are opening again.
How long does shipping take?
We aim to get your products packaged and shipped within 3 business days.
Pre-orders and custom items are done in 4-10 weeks depending on the current load and time of year.
Where does my order ship from?
North Canton, Ohio!
Do you restock items?
I do when there is enough demand! If there is an item you would like to see restocked, head over to instagram and let me know or contact me through the website:)
Which license do I need for my project?
The following is prohibited under all licenses:
✘No re-selling, licensing, or redistributing for free the original digital files or any elements of them
✘No creating and selling clip art as-is or new seamless patterns, clipart, digital paper, or scrapbook paper using any of the graphics/patterns
✘No using the graphics/patterns in designs for sale on but not limited to Spoonflower.com, creativemarket.com, etc
✘Any DIGITAL product using the images must be sold in the form of a flattened, complete design product.
✘No deconstruction of files or sales of files where minor changes were made (like changing colors or placement)
✘No claiming artwork as your own.
To clarify further:
Digital design resources are not allowed. A digital design resource is something that your customer will use to further create with digitally. Finished digital artwork and products where the graphics used as an element of the design are allowed. Finished products are ready to be printed or placed on products as-is with no or minimal creativity needed on the part of your customer. If you are unsure if use in your product is ok, please send me a convo.
Personal / Basic Use:
- For YOUR personal use only. Any use of my art that involves making a profit by selling products for which my art was used to third parties requires a commercial license.
Small - Commercial
Small commercial license entitles you to use for:
- YOUR personal purposes (planners, stickers, wall arts, greeting cards, printing on clothing, social media design, etc).
- Graphics for your business (logos, banners, web design elements, ads, etc.).
- Commercial use to make physical end products (up to 100 items):
Ex: Making physical end products such as stickers, planners, posters, mugs, clothing, etc Products made with this license must be significantly different from the original product.
Standalone products (fabrics, scrapbook paper, vinyl sheets, etc. are not allowed with this license.
NOTE: if you are planning to sell more than 100 end products using this design or you want to offer standalone products, you need to purchase the Extended Commercial License.
Extended commercial license entitles you to all of the above in addition to:
Unlimited physical end-products, however these must be made by you. You are not allowed to upload the graphics to ANY automated merchandise marketplaces or print-on-demand sites (including but not limited to Society6, Casetify, Spoonflower, Zazzle, Redbubble, etc)
Return and Exchanges
What is your return policy?
Returns are handled on a case by case basis.
Digital items are nonrefundable and I do not accept cancellations or exchanges.
What is your exchange policy?
Please contact me within seven days of purchase. If an exchange or refund is approved, the buyer is responsible for return shipping.
How much is the return shipping fee?
The customer can use whatever method of shipping they prefer.
Care and materials
How do I care for my tumbler?
All custom items are made from the highest quality materials and created with the utmost care. They are durable and made to last but are not shatter proof or resistant against extreme heat. Please handle with care. Hand wash only, do not microwave. 🦋🖤
Who makes my items?
I am a one-woman show and hand make everything in my shop!
I'm not sure of my size?
All apparel is unisex sizing! If you'd like a snug fit similar to women's sizing, you may choose to size down. If you're more into the oversized vibe, size up!